Breaking the stereotypes of Lean only applicable for manufacturing or production environment. But how about the services who want to reduce waste and streamline operations? This 2-days course provides you with tools to survive the demand for higher quality, faster delivery time, and lower prices. You’ll learn how to apply lean for services to coop unique challenges of service industries.

Lean is a philosophy and a powerful set of tools designed to eliminate waste from processes. It focuses on what adds value in processes from a customer's perspective. While its roots are in manufacturing, this workshop covers how to apply it to services and administrative functions. Lean methodology provides fast and dramatic results.

Who Should Attending :

Anyone looking to understand lean methodology, deploy lean in their organization, or use the lean tools to improve processes.

  • Understand the basics of lean philosophy, methodology, and tools.
  • Understand how to develop an improvement culture, not just improvement events or programs.
  • Build a high-level plan to apply the tools to your processes.
    • Overview: Process Improvement Evolution
      • Past improvement
      • Origin of Lean
    • What is Lean Concept
    • Benefits of a Lean approach
    • DMAIC cycle
    • Understanding of Customer’s Perspective
      • Voice of Customers
      • Voice of Process
    • Critical to Satisfaction Elements (CTX)
      • Critical to Quality (CTQ)
      • Critical to Delivery (CTD)
      • Critical to Cost (CTC)
    • Process Mapping
      • Types of Process Map
      • SIPOC
      • Swimlane Diagram
      • Value Stream Maps
    • GEMBA Walk
      • Tips and Traps in GEMBA Walk
    • Process Analysis
      • Waste Analysis
      • Value Analysis (VA,BVA,NVA)
    • Lean measurements
      • Process Cycle Efficiency (PCE)
    • Generating Improvement Plan
      • Brainstorming 635
      • 5 S
      • Built in Quality
      • Future State Mapping
      • Poka Yoke for Services
    • Implementing Lean in your organization
    • A3 Reporting

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